If you've interacted with a salesperson who uses Loopdax — by texting their number, messaging their Facebook page, or commenting on their Instagram posts — you can request that we delete the data we hold about you. This page explains how.
When you message a Loopdax-assisted salesperson, we store:
See our Privacy Policy for the full picture.
Email bryan@loopdax.com with the subject line "Data deletion request" and include:
We don't require a specific form — a plain-language email with the information above is enough.
You can also opt out without deleting your data. Reply STOP to any SMS conversation, or block the salesperson on Facebook or Instagram. Opt-out is immediate; deletion is a separate request handled by email.
We'll respond within 30 days to confirm your request and complete the deletion. In most cases we complete it within a few business days. Once deleted, we remove:
If you contacted multiple salespeople using Loopdax, your data is deleted across all of them.
Some records cannot be deleted because law requires us to retain them:
An opt-out record contains only the minimum needed to enforce the opt-out — typically your contact identifier and the date — and is never used for any purpose other than blocking outbound messages to you.
Loopdax-assisted messages travel through third-party platforms — Twilio for SMS, Meta for Facebook Messenger and Instagram. Those platforms retain their own copies of message content under their own policies. To request deletion of messages held by those platforms directly:
We can delete the copy held by Loopdax. The copy held by the platform is governed by that platform's policies.
To prevent someone else from requesting deletion of your data, we may ask you to confirm ownership of the contact identifier — for example, by replying from the same phone number, Facebook account, or Instagram account that was used in the original conversation. This is a quick sanity check, not a barrier.
Questions about data deletion or this page: